Our Caring and Dedicated Staff

Julia Strange

Office Manager, Certified Nurse Assistant, Licensed Hearing Instrument Specialist

Julia is the graceful beauty you will meet if you visit our Scottsdale office. As office manager at Friedman Plastics & ENT, Julia harbors an environment that is collaborative, supportive, and warm. When she greets you at the front desk, you will feel right at home. Julia is courageous and intelligent as her desire to further her education earned her a degree as a certified nurse assistant and licensed hearing instrument specialist. She is readily available to help our patients with insurance authorization, scheduling, and patient coordinating. Julia has been with us since February of 2017 and she enjoys being a part of a continuously expanding office and watching the practice grow.

Julia is a California native, but she has lived in Arizona since 2010. She has a passion for animals and enjoys being active outdoors doing water sports and spending time with her four dogs and family.

Ally Brownrigg

Hearing Health Specialist

With over 15 years of dedicated service in the field of hearing health, Ally stands as a seasoned professional with a wealth of experience and a passion for elevating patient care. As a Hearing Health Specialist, Ally has honed her expertise through years of collaboration with Audiologist and ENT clinics in the valley, demonstrating a commitment to excellence and a deep understanding of the intricacies of hearing health.

Professional Background:
Ally brings a distinguished background to her role, having received specialized training at the esteemed House ear clinic. This experience has equipped her with cutting-edge knowledge and skills, placing her at the forefront of advancements in hearing health diagnostics and treatments.

Board Membership and Commitment to Education:
In addition to her extensive practical experience, Ally serves as a valued board member of the Hearing Health Care Providers of Arizona (HHPA). Her involvement in this capacity reflects a commitment to advancing the field of hearing health, promoting educational initiatives, and contributing to the growth of the profession.

Collaboration with Leading ENT Specialists: Ally is thrilled to be joining Friedman Plastics & ENT and collaborating with distinguished professionals such as Dr. Friedman and Dr. Trainor. Together, they form a dynamic team dedicated to providing comprehensive ear, nose, and throat care. Ally is excited to leverage her vast experience in hearing health services to enhance the practice’s offerings, contributing to the overall well-being of the patients at Friedman Plastics and ENT.

Passion for Patient Success:
What sets Ally apart is not just her extensive background but also her genuine passion for patient success. She believes in the power of personalized care, understanding that each individual’s journey toward improved hearing health is unique.

Heather Ann Cruz-Miranda

Payson Office Manager

Heather is the ray of sunshine you will meet if you visit Dr. Friedman's ENT practice at his Payson office. Heather has so many important roles that help with all aspects of the practice's success. To start, she is the Payson office manager and front office coordinator helping make certain you have a wonderful experience when you come through our doors. Some of her responsibilities include scheduling, billing, and rooming patients. In addition to this she is hands on with patient care, assisting sinus procedures, skin closures, and many more. She performs VAT testing, the epley maneuvers, allergy testing, allergy shots, and home sleep studies.

Heather is an Arizona native and will make you feel right at home. She was born in Flagstaff, Arizona and currently lives in Payson. She spent a majority of her childhood in Georgia, so she comes with that great Southern warmth and hospitality. Heather and her bustling toddler do absolutely everything together. In addition to being a great mom, Heather also really enjoys adventures in the outdoors including kayaking, paddle boarding, hiking and traveling to see new places.

Alejandra Villalobos

Medical Assistant, Patient Care Coordinator, and Plastic Surgery Scheduler

Alejandra is a wonderful individual who helps with both the ENT and plastic/cosmetic surgeries. She wears many hats including being a certified Medical Assistant with a degree from Carrington College. She excels in the professional environment and brightens up the office with her fun spirit. As patient care coordinator, Alejandra makes sure all patients are being taken care of and feel as comfortable as possible. In addition to all this, she is also the point of contact for plastic and cosmetic surgery scheduling and will assist throughout your whole experience. She speaks both Spanish and English and can assist our Spanish speaking patients with their needs.

Alejandra was raised in Sedona, Arizona and moved to Phoenix, Arizona to continue her education in health care. She likes to spend time with her family and friends on the weekends.